1st Step To Success
Get The Right People On Your Team
When
it is time to hire new
employees and/or get service
from
independent contractor,
it is extremely important
that you investigate each
and everyone of them to have
a better understand of the
time of person and services
that they have provided in
the past and their work
patterns and attitude.
You must make it very clear to all employees and/or independent contactors that customers come first and that they must make it their priority to treat the customers to the highest standard and make sure that the customers always feel welcome when they come to your store, visit your website or talk to your employees.
If you have a phone system, which we very much encourage you to have, try to record the customers and employees conversations to better coach your staff to your standard. if you choose to record the call, it is the law to let the customer know that the call is or can be monitored and recorded. DO NOT EVER RECORD A CUSTOMER'S CONVERSATION WITHOUT PRIOR NOTICE.
You must make it very clear to all employees and/or independent contactors that customers come first and that they must make it their priority to treat the customers to the highest standard and make sure that the customers always feel welcome when they come to your store, visit your website or talk to your employees.
If you have a phone system, which we very much encourage you to have, try to record the customers and employees conversations to better coach your staff to your standard. if you choose to record the call, it is the law to let the customer know that the call is or can be monitored and recorded. DO NOT EVER RECORD A CUSTOMER'S CONVERSATION WITHOUT PRIOR NOTICE.
2nd Step To Success
Be Available and Professional
Display your
hours of
operation
at the front
door of your
business and
indicate if you
can be available
by appointment
on weekends.
An ANSWERING SERVICE is usually important because you never want a customer to come to your business and it close and there is no one to assist them.
Remember, customer has many choices because you are not the only one doing what you do. When a store is close the customer usually look at the front door and call the number displayed if it indicates that they can get assistance.
Make sure your return all customers calls and apologize for any late on the return of the call.
MAKE SURE YOUR CUSTOMERS CAN TRACE YOU AT ALL TIME
An ANSWERING SERVICE is usually important because you never want a customer to come to your business and it close and there is no one to assist them.
Remember, customer has many choices because you are not the only one doing what you do. When a store is close the customer usually look at the front door and call the number displayed if it indicates that they can get assistance.
Make sure your return all customers calls and apologize for any late on the return of the call.
MAKE SURE YOUR CUSTOMERS CAN TRACE YOU AT ALL TIME
3rd Step To Success
Getting the
right
financial
advise can
be the key
to your
success.
You need to look at you financial situations before decided to purchase another equipment or hire another employee. Make sure you pay all bills on time whether it is for the business or your personal. Having good credit can open a lot of doors for you, especially if you need a personal or business loan.
Insure your business for liability, pay your State and Federal taxes when they are due and avoid any late fees and penalties.
Buy what you need instead of what you want.
Consult an attorney when ever you feel confuse or not sure that you are following the law as it should.
Stay out of trouble and make sure you monitor your affiliates and partners work.
You need to look at you financial situations before decided to purchase another equipment or hire another employee. Make sure you pay all bills on time whether it is for the business or your personal. Having good credit can open a lot of doors for you, especially if you need a personal or business loan.
Insure your business for liability, pay your State and Federal taxes when they are due and avoid any late fees and penalties.
Buy what you need instead of what you want.
Consult an attorney when ever you feel confuse or not sure that you are following the law as it should.
Stay out of trouble and make sure you monitor your affiliates and partners work.
Get Professional Advises
